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DC Technical Support Specialist

DATE:  Sep 23, 2022
CITY:  Westampton
BRAND:  Camuto Group
REQ #:  135689
LOCATION NAME:  New Jersey Distribution Center
DEPARTMENT:  Distribution Center

General Summary

The overall main function is to provide technical/analytical support for the DSW multiple site DC Operations electronic controls and computing systems and equipment. This includes being the sole point of contact on 1st shift working with outside contractors, Operations, Maintenance, and Engineering to troubleshoot simple to complex problems, identify and solve issues that could end up stopping the operation and making the decision and taking the appropriate actions to keep the facility operational. Determine root cause failure analysis and correct issues for long term solutions.

 

Reports to: Manager of IT Distribution Systems

 

Essential Duties and Responsibilities:

• Support the DSW multiple site DC Operations electronic equipment. Includes working with internat networked teams and outside contractors to troubleshoot and correct issues. Able to recommend corrective action

• Provide training and problem resolution and corrective action of the distribution systems, research and

systems operation and utilization.

• Develop systems support documentation and help recommend design changes.

• Function as the "on-site" data collection systems engineer for problem resolution, automated material

handling equipment (use of and problem solving).

• Work without support while onsite for 2nd shift to monitor, troubleshoot, and fix the Warehouse

Control System (WCS) to keep the facility up and running

• Work with minimal support while onsite for 2nd shift to monitor, troubleshoot, and fix the Warehouse

Management System (WMS) to keep the facility up and running

• Sole person on site responsible to make decisions based on training and experience to resolve system,

hardware and conveyor issues

• Troubleshoot, maintain, install, and repair bar coding equipment and train associates on proper

procedures of using and cleaning the equipment

• Manage the DC electronic equipment inventory.

• Work with IT infrastructure teams i.e.; Network and/or ES Server groups, Etc.

• Roll out new Warehouse Control System peripherals including system and file updates, system access,

area display screens, and participate in testing of peripherals prior to release to warehouse personnel

Be the 1st shift onsite response team to identify, diagnose and resolve issues as well as be the contact person to communicate with vendor service teams to assist with issue resolution

• Set up workstations – mobile and fixed – and install system and software updates as needed and train

operations associates on the new software installed/changed on the workstations.

• Configure WMS display screens and work with system emulators to provide efficient interfaces for the

DSW operations team

• Work with DSW operations to define proper operating and maintenance procedures for the operations

and maintenance teams

• Be on a rotating on call team during weekend operation hours to cover issues with system, requiring

VPN into system to identify issue and work with operation and system vendor to identify resolution

• Work after hours during the week and on weekends as needed to install updates, test new software

installs and train operations personnel on the system changes as needed.

 

Required Skills:

• Excellent verbal and written communication skills.

• Diagnostic, failure analysis, and problem-solving abilities.

• Familiar with logistical systems and electrical equipment.

• Familiar with PLC and theory, motor controls and basic conveyor theory.

• Understand PC repairs and Microsoft OSs, Office and UNIX Systems.

• Ability to work without any supervision.

• Familiar with LAN/VLAN and Wireless LAN basics.

• Familiar with Wavelink Avalanche wireless management software.

• Familiar with DC Electronic and AC Electrical systems and function

• Flexible work time if required.

• Able to solve problems in a high-pressure environment.

 

 

Experience:

• Associate Degree in either computer science or electrical engineering or equivalent professional experience in the DC support field

 

Preferred Qualifications:

• IT certifications a “plus”

 

Education:

• Associate Degree in either computer science or electrical engineering or equivalent professional experience in the DC support field.

ALREADY AN ASSOCIATE?

You must apply through our internal portal: 
click here

Why Choose A Career with Designer Brands?

Empowering associates and building strong teams poised to disrupt the retail and footwear landscape through positive change is at the core of who we are at Designer Brands.

  • Invested in helping our associates learn, develop, achieve and grow into strong leaders
  • Shared commitment to creating a culture fueled by engagement, excitement, optimism and fun
  • Dedicated to giving back and community involvement 

About Designer Brands:

Designer Brands Inc. is one of North America’s largest designers, producers and retailers of footwear and accessories. 

  • Designer Brands Inc. operates a portfolio of retail concepts in nearly 1,000 locations under the DSW Designer Shoe Warehouse, The Shoe Company, and Shoe Warehouse brands and operates leased locations in the U.S through its Affiliated Business Group. 
  • Designer Brands designs and produces footwear and accessories through Camuto Group, a leading manufacturer selling in more than 5,400 doors worldwide. 

 

 

 

 

 

 

 

 

 

 

 


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