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Lead Cashier Part-Time Job

DATE: Jul 16, 2019

CITY: San Jose, CA, US, 95117

Company: DSW

Req #: 85982 
Location Name: Steven's Creek, San Jose 
Department: Stores 


At DSW, we believe in the power of shoes. We understand shoes bring out something great from within, and since 1991 we've been helping everyone feel the rush of finding that perfect pair. So when you work for DSW, you become a part of all that. A family whose core values are comprised of passion, accountability, collaboration, and humility. You become one of us, You become a Shoe Lover!


General Summary: As ambassadors of the brand, we are dedicated to providing a shopping experience that satisfies the functional and emotional shopping needs of our customers each day.  Every member of our team is expected to enhance the DSW brand image by modeling behaviors that align with the company values of Passion, Accountability, Collaboration, and Humility.


Reports to: Genera/Store Manager


Essential Duties and Responsibilities:


  • The Lead Cashier assists store management in all cash wrap operations.  They act as a leader by ensuring that associates maintain an organized cash wrap area and provide excellent customer service. They are responsible for ensuring that all cash wrap policies are followed.
  • Help the leadership team ensure customers experience service that is Friendly, Helpful, Knowledgeable and Efficient. 
  • Creates a culture of promoting DSW Rewards amongst associates, cashiers, and customers. Ensures all associates and cashiers are providing the benefits of the DSW Rewards program to every customer.
  • Handles complex customer service situations with a sense of urgency and escalates service issues when appropriate.
  • Conducts cashier training
  • Accountable for cash office operations including, but not limited to, opening and closing all registers, maintaining accurate count of cash, ordering change, preparing deposits and auditing all register paperwork.
  • Ensures cash wrap is clean and well-stocked at all times. Audits active holds and ensures that they are maintained to company standard.
  • Ensures that the Ship to Store and Charge Send areas are maintained to standard.
  • Authorized to perform approved return/exchange key turns
  • Assigns primary and secondary roles for cashiers during high and low traffic to ensure efficiency
  • Partners with Manager on Duty (MOD) to accommodate cashier breaks
  • Performs all other Sales Associate duties within the store
  • Actively participates in daily team Huddles and ongoing training 
  • Maintains a clean and organized store.  This includes, but is not limited to, picking up trash in the aisles, returning shoes back where they belong according to DSW standards, cleaning the associate break room and restrooms, vacuuming the store, cleaning mirrors, cleaning the front walkway/stoop of the store, and any other housekeeping items deemed necessary.
  • Other Duties - Performs other duties as assigned by the Store Manager or other supervisors.
  • Regular, in-person attendance


Required Skills and Competencies:


  • Excellent organization and verbal communication skills
  • Proven ability to train and motivate others
  • Excellent customer service skills
  • Professionalism
  • Excels in all essential sales associate skills and responsibilities
  • Proficient in use of technology to include mobile point of sale, computer, register
  • Must be available to work a flexible schedule including nights, weekends and holidays 
  • Completion of all required Shoe Lover Training and Module 1 of MOD Training


SETTING GOALS – Plans and organizes work efficiently with DSW’s mission as a compass.  Generates new ideas, supports change.  Continuously seeks new knowledge and uses new information effectively. 


WORKING WITH OTHERS – Listens to others and values opinions, promotes a team atmosphere by demonstrating humility and respect, appreciates the importance of diversity.  Builds effective relationships, relates well to others, delivers and responds to feedback in a constructive manner.  Is dedicated to working with business partners to exceed the expectations of the customer (internal and external).


GETTING RESULTS – Takes initiative, is personally accountable for work performance; targets and achieves results.  Simplifies and processes complex problems, understands underlying issues and addresses root causes, analyzes quantitative information and presents it in an effective way, seeks input from others and makes timely decisions.


Minimum Qualifications


  • Minimum of 2 years’ experience.


Preferred Qualifications:

  • Experience in high-volume retailer environment preferred. Previous buy online pick-up in store or ship from store experience. Previous customer loyalty program experience.



  • Minimum H.S. Diploma or Equivalent



Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

Job Segment: Seasonal, Part Time, Retail