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End User Support Specialist (Camuto Group)

DATE: 
CITY:  New York

Brand: Camuto Group
Req #: 95169 
Location Name: New York Design Studio 
Department: Information Technology

 

The End User Support Specialist (Camuto Group) will provide hardware and software support services to enable business productivity on endpoint devices such as desktops, laptops, tablets, printing, audio/video conferencing and general IT support. The role will provide technical assistance and training in the use of corporate supported applications and systems to resolve incidents and requests such as, hardware and software problems, upgrades, acquiring access to applications or data. The Specialist will support on-boarding and off-boarding of associates. The Specialist will utilize strong analytical and communication skills to facilitate efficient solutions to IT end user support.

 

Reports to:  Manager, Entperise Systems

 

Essential Duties and Responsibilities:

• Support end user technology hardware and software
• Provide corporate end user device management (Windows, Mac)
• Resolve incidents, document solutions and provide 1:1 support and training
• Perform in-depth network and systems analysis to resolve issues
• Deploy new hardware, coordination of repairs, intelligent device allocation
• Utilize standard toolsets to provide an efficient and controlled support experience for users
• Deploy technology solutions based on customer needs; analyze and recommend hardware and software acquisition
• Assist customers in assessing needs and providing business justification for equipment and services
• Serves as a liaison to other groups and actively contribute to IT knowledgebase
• Responsible for end user software license and patch compliance

 

Required Skills and Competencies:

• Able to work independently and efficiently to meet deadlines
• Able to promptly answer support related email, phone calls and other electronic communications
• Self-motivated, detail-oriented and organized
• Advanced PC troubleshooting Windows OS and Mac OS, applications and hardware
• Proficient with applications used in a corporate environment such as Microsoft, Apple and Adobe productivity products, email and ticket systems
• Excellent communication (oral and written), interpersonal and presentation skills
• Windows and Mac support experience with working knowledge of Active Directory to maintain user and machine accounts, access rights for users and groups
• Highly organized and team-oriented; possess a patient attitude to deal with a variety of situations and personalities
• Experience troubleshooting network connectivity for users and devices, (wired and wireless)
• Able to pack, unpack and lift computers and peripherals
• Occasional travel to Greenwich, CT office and other locations

 

Qualifications

Experience:
• Minimum 2-4 years of IT support experience

 

Preferred Qualifications:
• White-glove customer support experience; executive support
• Ability to use good judgment to determine if customer assistance can be provided immediately or escalation is required
• Experience training users on basic to intermediate functions and capabilities of technology
• Windows and Mac certification and/or deployment and management experience preferred
• Enterprise experience within an Active Directory domain based environment preferred
• Experience with structured cabling is preferred (both fiber and copper)
• Experience using network diagrams during fault isolation is preferred

 

Education:
• Bachelor’s Degree from an accredited college/university with an emphasis in engineering, computer science or equivalent work experience

 

 

Why Choose A Career with Designer Brands?

Empowering associates and building strong teams poised to disrupt the retail and footwear landscape through positive change is at the core of who we are at Designer Brands.

  • Invested in helping our associates learn, develop, achieve and grow into strong leaders
  • Shared commitment to creating a culture fueled by engagement, excitement, optimism and fun
  • Dedicated to giving back and community involvement 

About Designer Brands:

Designer Brands Inc. is one of North America’s largest designers, producers and retailers of footwear and accessories. 

  • Designer Brands Inc. operates a portfolio of retail concepts in nearly 1,000 locations under the DSW Designer Shoe Warehouse, The Shoe Company, and Shoe Warehouse brands and operates leased locations in the U.S through its Affiliated Business Group. 
  • Designer Brands designs and produces footwear and accessories through Camuto Group, a leading manufacturer selling in more than 5,400 doors worldwide. 

 

 

 

 

 

 

 


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