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Account Coordinator (Remote)

DATE:  Nov 8, 2024
CITY:  New York
BRAND:  Camuto Group
REQ #:  146485
LOCATION NAME:  Camuto Footwear Showroom
DEPARTMENT:  Sales Support & Operations

The Account Coordinator functions as a liaison between Camuto Group and customers. Collaborates with sales, distribution center, external buyers/store owners, production/sourcing and credit department to ensure timeliness of customer’ orders and provides an exceptional customer experience.

 

Reports to: Supervisor, Production Manager- Account Coordination

 

Essential Duties and Responsibilities:

•            Inputs customer wholesale orders and returns into the ABS system after receiving confirmation from Account Executives and/or Production team. Adheres to specific customer requirements and ensures the accuracy of order details (style, color, material, price, shipping date, etc) in our ABS system. The Account Coordinator provides a key role on ensuring timely deliveries to customers.

•            Communicates directly with customers and internal sales teams by answering questions about the product and/or orders. Communicates all delivery updates (delays, changes, ship window extensions, and suggest pull-up opportunities) and any product changes to customers. Provides support with issue resolution and customer complaints displaying a high level of professionalism.

•            Reviews and manages daily booking reports for orders placed by Sales Executives (both in electronic and manual form) and from customers (Electronic Data Interchange-EDI) order.

•            Verifies that the customer’s EDI is correct and is properly transferred into our system. Partners with IT teams to resolve any transmission issues if needed.

•            Works with production, logistics, sales, and management to meet monthly forecast goals established by executive leadership. Partners with Sales to provide guidance on order ETA’s, allocation, shift inventory deliveries to align with the goal’s fulfillment.

•            Partners with credit department for new account setups/approvals and to arrange payment methods with customers.

 

Required Skills and Competencies:

 

Required Skills:

•            Excellent interpersonal communications skills.

•            Detail oriented, organized, and conscientious.

•            Familiar with working in at high paced environment.

 

Competencies

SETTING GOALS – Creates and follow effective plans. Anticipates risks, creates contingency plans. Aligns plans with goals. Allocates adequate resources. Accepts and supports change. Willing to take risks and suggests new ideas, approaches. Takes initiative. Seeks out learning activities.

 

WORKING WITH OTHERS – Clearly articulates own, other’s goals. Promotes a team atmosphere by demonstrating humility and respect. Builds effective relationships, relates well to others. Delivers and responds to feedback in a constructive manner. Considers multiple perspectives. Handles conflict, pressure, uncertainty and adapts independently. Meets commitments. Dedicated to working with business partners on their expectations.

 

GETTING RESULTS – Personally accountable for work performance targets and achieving results. Prioritizes well. Anticipates and handles obstacles effectively. Makes good, timely decisions. Can simply and process complex problems. Understands underlying issues and addresses root causes. Meets deadlines, works until finished.

 

Qualifications:

 

Minimum Experience:

•            Basic knowledge of Microsoft Office (Excel, Outlook, and Word).

•            1 year of Customer Service

 

Preferred Qualifications:

•            1 year of data entry.

•            Experience with wholesale, EDIs, and ABS.

•            Retail or fashion wholesale work experience.

 

Minimum Education:

•            Associates or Bachelors College Degree and comparable retail or fashion work experience preferred

 

#LI-Remote

 

The estimated pay range for this position is $18.50 to $25.40. The successful candidate’s actual pay rate offer will take into account a wide range of job-related factors including skill sets, years and nature of relevant experience, training, pay rates of associates in similar positions, the candidate’s location, and other organizational needs. The estimated pay range has been adjusted for the applicable geographic differential. This range does not include benefits such as health insurance, paid or unpaid time off work, and/or retirement benefits, unless required by law. Benefits eligibility may vary based on where you work and your position. Click the link to learn more!  https://mymobilewalletcard.com/dbi/. This position is eligible for our Annual Corporate Bonus Plan.

ALREADY AN ASSOCIATE?

You must apply through our internal portal: 
click here

Why Choose A Career with Designer Brands?

Empowering associates and building strong teams poised to disrupt the retail and footwear landscape through positive change is at the core of who we are at Designer Brands.

  • Invested in helping our associates learn, develop, achieve and grow into strong leaders
  • Shared commitment to creating a culture fueled by engagement, excitement, optimism and fun
  • Dedicated to giving back and community involvement 

About Designer Brands:

Designer Brands Inc. is one of North America’s largest designers, producers and retailers of footwear and accessories. 

  • Designer Brands Inc. operates a portfolio of retail concepts in more than 640 locations under the DSW Designer Shoe Warehouse and the shoe co. brands. 
  • Designer Brands designs and produces footwear and accessories through Camuto Group, a leading manufacturer selling in more than 6,400 stores worldwide. 

 

 

 

 

 

 

 

 

 

 

 

IMPORTANT NOTICE:

We learned of a fake job offer scam where individuals are using a company’s name and branding to create emails and websites designed to trick individuals into providing personal information because they think they are applying for a job directly with the company. To combat this, companies are listing their legitimate hiring sites and communication methods. Our valid email addresses end in @dswinc.com, @designerbrands.com and @camutogroup.com. Two examples of non-legitimate email addresses are ones that end in @designerbrands.info or @designerbrands.work (do not  respond to interview requests or other messages from these).  If you are not certain about a communication or an information request, a good practice is to independently look-up a contact for the company (do not use the contact method listed in the request) to verify that you are contacting the right person and not being deceived. If you want to verify a Designer Brands’ related hiring request, please send a message to TalentAcquisition@hr.designerbrands.com.  Please know we are working to do what we can to stop these scams.


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