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DSW Store Manager

DATE:  Mar 31, 2025
CITY:  Hagerstown
BRAND:  DSW
REQ #:  146995
LOCATION NAME:  Crosspoint Shopping Center, Hagerstown
DEPARTMENT:  Stores

General Summary:
Assumes leadership role with accountability for maximizing store business results by consistently creating exceptional Customer experiences. Facilitates achievement of business results by providing uniquely responsive Customer service, compelling merchandise presentation, operational integrity, optimal staffing and Associate development. Achieves company objectives and enhance the DSW brand image by modeling our values; accountability, humility and collaboration. Develops and implement agile strategic plans to achieve business results. Fosters teamwork and collaboration within the store and district. Leads efforts to ensure customers experience customer service that is Friendly, Helpful, Passionate and Real. Reports to District Manager. Supervises Store Associates, Operations & Merchandise Managers, Assistant Operations & Merchandise Managers

Sales and Service:
Facilitates consistent, exceptional Customer experiences through the effective execution of the MOD role. Coaches the store team on the link between service behaviors and business results to support our Service Model and DSW Mission Statement. Ensures effective communication of direction, and education to the team. Maintains optimal staffing and scheduling while being responsive to changes in traffic and business trends. Provides leadership and communicates to associates Check Check Match service model. Responds to customer feedback. Maintains KPI standards.

Associate and Team Development:
Recruits, selects, trains, develops and retains high performing and productive managers and sales associates. Communicates goals and provides leadership which inspires total associate commitment to company objectives and values through effective performance based coaching, motivating recognition and timely, constructive feedback. Provides development opportunities for associates that support company growth. Writes and conducts annual performance evaluation for associates. Develops associate schedules and processes payroll. Coordinates all management candidate and new hire process (paperwork, offers, etc). Communicates and ensure compliance to Company Policies and Procedures. Communicates information provided in the various Company communication materials (Footnotes, memos, e-mails, etc)

Merchandising:
Ensures store appearance and visual standards/presentation that are consistent with the DSW brand image. Responds to business trends by communicating information to District Manager as needed. Ensures store is compliant with established ”Brand Experience” standards

Operations:
Manages resources to maximize financial goals. Fosters knowledge and integrity with regard to compliance with company policy in all practices. Effectively uses resources and business partners to resolve issues with a sense of passion. Recognizes when to change strategic direction to attain and sustain maximum results. Educates team on the link between operational integrity and its’ impact on facilitating an exceptional Customer experience. Oversees daily store cleaning, recovery, maintenance and inventory. Uses monthly Ops Assessment to identify and correct operational deficiencies in the store. Ensures training is conducted regarding LP and Safety standards

Qualifications:
•Excellent verbal and written communication skills
• Proven ability to motivate others
• Proficiency in base computer use, including e-mail, MS Word or other word processing program and Excel or other spreadsheet program.
• Minimum of Associates degree or equivalent work experience
• Minimum 4 years retail managerial experience
• May be required to travel by air, car, train, etc.

 

The estimated salary range for this position is $65,000 to $81,000. The successful candidate’s actual pay rate offer will take into account a wide range of job-related factors including skill sets, years and nature of relevant experience, training, pay rates of associates in similar positions, the candidate’s location, and other organizational needs. The estimated pay range has been adjusted for the applicable geographic differential. This range does not include benefits such as health insurance, paid or unpaid time off work, and/or retirement benefits, unless required by law. Benefits eligibility may vary based on where you work and your position. Click the link to learn more! https://mymobilewalletcard.com/dbi/. This position is eligible for our Monthly Sales Bonus.

ALREADY AN ASSOCIATE?

You must apply through our internal portal: 
click here

Why Choose A Career with Designer Brands?

Empowering associates and building strong teams poised to disrupt the retail and footwear landscape through positive change is at the core of who we are at Designer Brands.

  • Invested in helping our associates learn, develop, achieve and grow into strong leaders
  • Shared commitment to creating a culture fueled by engagement, excitement, optimism and fun
  • Dedicated to giving back and community involvement 

About Designer Brands:

Designer Brands Inc. is one of North America’s largest designers, producers and retailers of footwear and accessories. 

  • Designer Brands Inc. operates a portfolio of retail concepts in more than 640 locations under the DSW Designer Shoe Warehouse and the shoe co. brands. 
  • Designer Brands designs and produces footwear and accessories through Camuto Group, a leading manufacturer selling in more than 6,400 stores worldwide. 

 

 

 

 

 

 

 

 

 

 

 

IMPORTANT NOTICE:

We learned of a fake job offer scam where individuals are using a company’s name and branding to create emails and websites designed to trick individuals into providing personal information because they think they are applying for a job directly with the company. To combat this, companies are listing their legitimate hiring sites and communication methods. Our valid email addresses end in @dswinc.com, @designerbrands.com and @camutogroup.com. Two examples of non-legitimate email addresses are ones that end in @designerbrands.info or @designerbrands.work (do not  respond to interview requests or other messages from these).  If you are not certain about a communication or an information request, a good practice is to independently look-up a contact for the company (do not use the contact method listed in the request) to verify that you are contacting the right person and not being deceived. If you want to verify a Designer Brands’ related hiring request, please send a message to TalentAcquisition@hr.designerbrands.com.  Please know we are working to do what we can to stop these scams.


Nearest Major Market: Hagerstown

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