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Director, Fulfillment Job

DATE: Apr 14, 2019

CITY: Columbus, OH, US, 43219

Company: DSW

Req #: 80384 
Location Name: Distribution Center, Columbus 
Department: Distribution Center 


At DSW, we believe in the power of shoes. We understand shoes bring out something great from within, and since 1991 we've been helping everyone feel the rush of finding that perfect pair. So when you work for DSW, you become a part of all that. A family whose core values are comprised of passion, accountability, collaboration, and humility. You become one of us, You become a Shoe Lover!


The Director, Fulfillment improves the customer experience across all fulfillment channels; including Fulfillment Center, Ship from Store, and vendor drop ship. The leader of Fulfillment drives the use of reporting and data analysis to improve processes and compliance of systems, inventory accuracy, administration and compliance. This position reports to the SVP, Distribution & Logistics.


Essential Duties and Responsibilities:

  • Develops team and challenges the status quo to meet changing customer expectations.
  • Accountable for fulfillment performance; identifies inefficiencies, influences changes and makes recommendations to internal processes and cross functional business units which will positively impact customer experience.
  • Researches and evaluates innovative technologies that can improve our fulfillment processes; oversees the management execution of approved projects.
  • Oversee all FC 3rd party provider activities through management of the Fulfillment Operations team.
  • Accountable for the store experience for DSW customers for the ship-from –store, in-store pick-up and ship-to-store program including order routing, inventory issues and expedited orders.
  • Influences business partners (transportation, buyers, planning, digital operations, marketing, etc.) to address expense and service improvement opportunities.
  • Oversees analysis of fulfillment metrics for all channels including accuracy of demand forecasting, capacity parameters by store and shelf replenishment time; works with business units to improve speed to customer.
  • Identifies opportunities for growth from multi-channel data and implements action.
  • Continually drives team toward system and configuration improvements to the ordering process.
  • Responsible for product flow to all direct to customer inventory systems to ensure inventory accuracy.
  • Manages the compliance process, providing feedback and upholding enforcement for stores and vendors.
  • Drives the drop ship vendor activation process influences Merchandising, IT and vendor.
  • Negotiates new contracts for OMS and Store fulfillment systems, supports team to resolve priority one system issues.
  • Oversees administrative programs necessary to the fulfillment process; safety stock, order max, new store set-up, BOSTS shut down and order cancellations.


Required Skills and Competencies:

  • Effective communicator, ability to use data to tell a compelling story to drive change.
  • Advanced analytical skills and an ability to build fact based recommendations.
  • Strategic ability to drive future improvements and influence operations or processes with data.
  • Highly accountable; motivates and inspires the business to meet the high standards of compliance to improve customer experience.




  • Minimum of 5-7 years in store or e-commerce fulfillment leadership.



  • Bachelor’s degree in relevant study or combination of education and equivalent experience.

DSW believes that all persons are entitled to equal employment opportunities. We do not discriminate against any protected class including race, color, religion, religious creed, gender, sex, national origin, age, physical disability, mental disability, medical condition (defined as genetic information or impairments related to cancer), ancestry, marital status, family care leave, military and veteran status, citizenship status, sexual orientation, gender identity, gender expression, genetic information, or based on any protected category under federal, state, or local laws. DSW also makes reasonable accommodations for qualified applicants and associates with disabilities unless doing so creates an undue hardship, in accordance with all legal requirements. Any applicant requiring a reasonable accommodation during the application process or applicant who requires an accommodation to perform the essential functions of the job should request for accommodations by asking to speak with a Store Manager, District Manager, and Regional Manager, or by contacting Human Resources at DSW will work with the individual to attempt to identify a reasonable accommodation that will not impose an undue hardship on DSW.


Nearest Major Market: Columbus

Job Segment: Manager, Fulfillment, Merchandising, Compliance, Data Analyst, Management, Operations, Retail, Legal, Data