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Regional Loss Prevention Investigator (Remote) Job

DATE: Nov 29, 2017

CITY: Columbus, OH, US, 43219

Company: DSW

Req #: 75283 
Location Name: Home Office, Columbus 
Department: Store Ops/LP/Planning/Design 


At DSW, we believe in the power of shoes. We understand shoes bring out something great from within, and since 1991 we've been helping everyone feel the rush of finding that perfect pair. So when you work for DSW, you become a part of all that. A family whose core values are comprised of passion, accountability, collaboration, and humility. You become one of us, You become a Shoe Lover!


The Regional Loss Prevention Investigator (Remote) maximizes shrink reduction efforts through the identification and resolution of issues or events related to organized retail crime, e-commerce, professional shoplifting, and internal theft. Assist the Regional Loss Prevention Manager(s) (RLPMs) and Home Office LP team in developing proactive measures that will prevent large-scale theft from occurring in assigned Region(s). This position reports to the Regional Loss Prevention Manager (Mid-West) and has no direct reports.


Essential Duties and Responsibilities:

  • Initiates, organized retail crime, professional shoplifting, e-commerce, and internal theft investigations.
  • Performs forensic, predictive, and live loss analysis using LP tools including exception reporting systems (Profitect), networked store CCTV and interfacing with company systems, such as financial systems, point-of-sale, and inventory management.
  • Conducts associate theft interview via phone and in person as well as interviews with professional shoplifters and ORC groups.
  • Authors comprehensive case files and written reports.
  • Monitors customer and associate activities in the store for potential theft of Company assets.  Takes appropriate action to prevent theft through communication with store management; ensures apprehensions of individuals engaged in theft activities through partnership with local law enforcement, in approved locations.
  • Assists in internal and external theft investigations in compliance with Company Ethical Standards and Apprehension Guidelines.
  • Develops and manages active case files using available resources (LPMS), including investigative websites, software, and law enforcement agencies according to company standards.
  • Assist RLPMs with the development of internal investigations.
  • Under  the  direction  of  the  Manager  of  Investigations,  supports  and/or  conducts  supply  chain  and  other  high-level investigations.
  • Analyze shrink reports and conduct follow-up investigations
  • As needed partner with RLPMs to develop and administer proactive training and conference calls which target and prevents shrink in stores.
  • Partners with Federal, State, and Local Law Enforcement agencies to prosecute all external fraud activities within assigned areas. Works with the judicial system to insure prosecution and maximize restitution opportunities.
  • Assistance in coordinating LP Agent schedules based on shortage trends.
  • All other duties as assigned


Required Skills and Competencies:

  • Knowledge of surveillance and apprehension techniques.
  • Demonstrated ability to make decisions in stressful situations.
  • Wicklander Interview and Interrogation Certified/Trained
  • Ability to work independently
  • Strong understanding of Exception Based Reporting systems such as Profitect, and case management tools such as LPMS.
  • Experience with IP and analog camera systems
  • Ability to communicate effectively, both written and verbally.
  • Proficient in Microsoft Word, Excel, and PowerPoint.
  • Ability to plan, organize, multi-task, meet deadlines, and adapt to changing priorities
  • May work second shift hours as well as weekends as business dictates.
  • Flexibility in regional travel. Potential of travel up to 30% of time.


Physical Requirements:

  • Moving, sitting and standing. Must have the ability to spend up to 100% of working time standing or sitting at a computer.
  • Lifting, including the ability to lift up to 50 pounds on an occasional basis.
  • Physical activities include visiting stores, law enforcement offices, courtrooms and other retailers on a frequent basis.
  • Finger dexterity (ability to type on a computer keyboard, answer and receive phone calls, adjust or install camera systems and inspect packages.)


Minimum Qualifications


  • 2 - 5  years’ experience in retail loss prevention / investigations and shrink reduction strategies



  • Associate’s degree or equivalent work experience


Preferred Qualifications:

  • LPQ/LPC, and or CFI preferred
  • Multi-store investigation experience a plus
  • Bachelor’s degree
  • Bilingual (Spanish)



Nearest Major Market: Columbus

Job Segment: Investigation, Supply, Loss Prevention, 2nd Shift, Legal, Bilingual, Operations, Retail, Night