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Manager, Innovation Services Job

DATE: May 5, 2019

CITY: Columbus, OH, US, 43219

Company: DSW

Req #: 86587 
Location Name: Home Office, Columbus 
Department: Innovation 


At DSW, we believe in the power of shoes. We understand shoes bring out something great from within, and since 1991 we've been helping everyone feel the rush of finding that perfect pair. So when you work for DSW, you become a part of all that. A family whose core values are comprised of passion, accountability, collaboration, and humility. You become one of us, You become a Shoe Lover!


Job title: Manager, Innovation Services

General Summary:  The Manager, Innovation Services is accountable for taking the services assigned to them from test phase into implementation. This position will, therefore, manage locations where these services exist, as well as the rollout plan for future locations. In additon, this position is responsible for optimizing performance and coordinating stakeholders to drive profitable business results. 

Reports to: VP, Innovation & Initiatives


Essential Duties & Responsibilities:

  • Defines business objectives for the service lining up to DSW, Inc. strategies, existing market needs and business gaps
  • Gathers ideas to grow and optimize the business using various internal and external resources
  • Serves as primary owner, point of contact, and point of escalation for services
  • Acts as primary liaison with our service partners
  • Partners with the Store Operations, Field, and Marketing teams to deliver business results
  • Authors and communicates status and business performance reports with all levels of the organization
  • Drives day-to-day business success by being knowledgeable in trends, pricing, customer preferences, competition, and appropriate promotional activities
  • Engages key stakeholders across the business to ensure successful rollout of new service locations and execution of supporting activities for current service locations
  • Creates work plans for project implementation and services expansion including identifying and engaging needed resources
  • Ensures effective business operations by serving as the expert through regular store vists and effective proactive communication
  • Advises and monitors store teams’ HR practices including hiring, training, and supervising team members within the business
  • Serves as the sales expert for the full product line and sales behaviors
  • Develops a product knowledge and training module that results in a driven and activated selling organization
  • Some travel required


Required Skills & Competencies:

  • Strong organizational, project management, and analytical skills
  • Excellent leadership skills with a demonstrated ability to influence across all levels of an organization
  • Strong communication and presentation skills
  • Strong self-starter
  • Ability to work in ambiguous, fast paced environment
  • Skilled in multi-tasking and supporting several projects simultaneously
  • Ability to manage diverse teams (internal and external) to solutions on complex issues
  • Ability to utilize metrics/analytics to identify opportunities and measure results




  • 5+ years of retail management experience
  • Experience managing cross functional large scale projects
  • Experience delegating and holding direct and indirect reports accountable for sales goals
  • Experience with clienteling, sales, and incentive techniques



  • Bachelor’s Degree


Preferred Qualifications:

  • PM certification preferred but not required

DSW believes that all persons are entitled to equal employment opportunities. We do not discriminate against any protected class including race, color, religion, religious creed, gender, sex, national origin, age, physical disability, mental disability, medical condition (defined as genetic information or impairments related to cancer), ancestry, marital status, family care leave, military and veteran status, citizenship status, sexual orientation, gender identity, gender expression, genetic information, or based on any protected category under federal, state, or local laws. DSW also makes reasonable accommodations for qualified applicants and associates with disabilities unless doing so creates an undue hardship, in accordance with all legal requirements. Any applicant requiring a reasonable accommodation during the application process or applicant who requires an accommodation to perform the essential functions of the job should request for accommodations by asking to speak with a Store Manager, District Manager, and Regional Manager, or by contacting Human Resources at DSW will work with the individual to attempt to identify a reasonable accommodation that will not impose an undue hardship on DSW.


Nearest Major Market: Columbus

Job Segment: Manager, Marketing Manager, Project Manager, Management, Marketing, Technology