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Customer Service Representative Job

DATE: Jun 8, 2019

CITY: Columbus, OH, US, 43219

Company: DSW

Req #: 76587 
Location Name: Shoephoria! Customer Service Center, Columbus 
Department: Shoephoria! Customer Service Center 


At DSW, we believe in the power of shoes. We understand shoes bring out something great from within, and since 1991 we've been helping everyone feel the rush of finding that perfect pair. So when you work for DSW, you become a part of all that. A family whose core values are comprised of passion, accountability, collaboration, and humility. You become one of us, You become a Shoe Lover!


Calling all Shoe-Lovers! Designer Shoe Warehouse (DSW) is currently hiring Customer Service Representatives in our Columbus, OH location! Pay is $13.00/an hour plus a annual bonus!


Want to join a fast-paced and growing company – work in a contact center with a team that has a serious passion for shoes? DSW’s Corporate Offices are onyl 10 minutes from Easton and located right by the Columbus Airport. OnSite training is provided!                       



What is a typical work day?


  • Creating a remarkable customer experience by following DSW’s values of Passion, Accountability, Humility and Collaboration through phone and click to chat.
  • Communicate with DSW customers and stores to provide assistance with product inquiries, sales, rewards information, customer service questions, order status inquiries via phone, online, and click-to-chat
  • Collaborate with leadership, business partners, and internal associates to enhance the customer experience
  • Works effectively with others in a team environment to accomplish company goals and to identify and resolve customer and business related issues


Why should you join our team?


  • Receive a 30% employee discount on and in our stores
  • Fun, team-oriented environment
  • Paid training
  • Guaranteed 40 hours per week
  • Voluntary over time during peak seasons
  • Growth opportunities throughout the company


What are we looking for?


  • 1-2 years of customer service preferred
  • High school diploma or equivalency required
  • Ability to navigate through multiple computer systems
  • Availability to work 2nd shift 1:30-10:00 pm 
  • Availability to work one weekend day per week 
  • Ability to quickly adapt to fast changing environment


Apply now! Please be sure to include your resume for consideration.



Nearest Major Market: Columbus

Job Segment: Customer Service Representative, Warehouse, 2nd Shift, Customer Service, Manufacturing, Night