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Customer Service Representative

CITY:  Columbus

Req #: 76587 
Location Name: Shoephoria! Customer Service Center, Columbus 
Department: Shoephoria! Customer Service Center 


At DSW, we believe in the power of shoes. We understand shoes bring out something great from within, and since 1991 we've been helping everyone feel the rush of finding that perfect pair. So when you work for DSW, you become a part of all that. A family whose core values are comprised of passion, accountability, collaboration, and humility. You become one of us, You become a Shoe Lover!


Calling all Shoe-Lovers! Designer Shoe Warehouse (DSW) is currently hiring Customer Service Representatives in our Columbus, OH location! Pay starts at $14.00 an hour!


Want to join a fast-paced and growing company – work in a contact center with a team that has a serious passion for shoes? DSW’s Corporate Offices are only 10 minutes from Easton and lcoated right by the Columbus Airport. OnSite traning is provided!


What is a typical work day?


  • Creating a remarkable customer experience by following DSW’s values of Passion, Accountability, Humility and Collaboration through phone and click to chat.
  • Communicate with DSW customers and stores to provide assistance with product inquiries, sales, rewards information, customer service questions, order status inquiries via phone, online, and click-to-chat
  • Collaborate with leadership, business partners, and internal associates to enhance the customer experience
  • Works effectively with others in a team environment to accomplish company goals and to identify and resolve customer and business related issues


Why should you join our team?


  • Receive a 30% employee discount on and in our stores
  • Fun, team-oriented environment
  • Paid training
  • Guaranteed 40 hours per week
  • Voluntary over time during peak seasons
  • Growth opportunities throughout the company
  • Steps away from DSW’s corporate office


What are we looking for?


  • 1-2 years of customer service preferred
  • High school diploma or equivalency required
  • Ability to navigate through multiple computer systems
  • Availability to work 2nd shift 1:30-10:00 pm 
  • Availability to work one weekend day per week 
  • Ability to quickly adapt to fast changing environment



Apply now! Please be sure to include your resume for consideration.



Why Choose A Career with Designer Brands?

Empowering associates and building strong teams poised to disrupt the retail and footwear landscape through positive change is at the core of who we are at Designer Brands.

  • Invested in helping our associates learn, develop, achieve and grow into strong leaders
  • Shared commitment to creating a culture fueled by engagement, excitement, optimism and fun
  • Dedicated to giving back and community involvement 

About Designer Brands:

Designer Brands Inc. is one of North America’s largest designers, producers and retailers of footwear and accessories. 

  • Designer Brands Inc. operates a portfolio of retail concepts in nearly 1,000 locations under the DSW Designer Shoe Warehouse, The Shoe Company, and Shoe Warehouse brands and operates leased locations in the U.S through its Affiliated Business Group. 
  • Designer Brands designs and produces footwear and accessories through Camuto Group, a leading manufacturer selling in more than 5,400 doors worldwide. 








Nearest Major Market: Columbus

Job Segment: Customer Service Representative, Warehouse, 2nd Shift, Customer Service, Manufacturing, Night