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2nd Shift Customer Service Lead Job

DATE: Nov 17, 2018

CITY: Columbus, OH, US, 43219

Company: DSW

Req #: 76002 
Location Name: Shoephoria! Customer Service Center, Columbus 
Department: Shoephoria! Customer Service Center 


At DSW, we believe in the power of shoes. We understand shoes bring out something great from within, and since 1991 we've been helping everyone feel the rush of finding that perfect pair. So when you work for DSW, you become a part of all that. A family whose core values are comprised of passion, accountability, collaboration, and humility. You become one of us, You become a Shoe Lover!


The Customer Service Lead assists in leading and coaching shoephoria! associates to deliver an inspiring and unique customer experience through service that is helpful, friendly, efficient and knowledgeable.


Reports to: Customer Service Supervisor


Essential Duties and Responsibilities:

  • Leads associate engagement to achieve service goals 
  • Provides leadership and communicates to team members 
  • Conducts associate huddles, monitors associate service behaviors and conducts coaching sessions utilizing shoevaluations
  • Helps identify training needs and provides associate training
  • Communicates associate goals and provides coaching
  • Seeks opportunities for personal performance growth and demonstrates interest in building leadership skills 
  • Provides development opportunities for associates that support company growth          


Required Skills and Competencies:

  • Excellent verbal and written communication skills
  • Proven ability to motivate others
  • Ability to integrate in a rapidly changing environment
  • Ability to navigate through multiple computer systems
  • Must be have evening and weekend availability


Minimum Qualifications



  • A minimum of 2 years’ experience in a retail customer service environment required



  • High School Diploma or equivalency required

DSW believes that all persons are entitled to equal employment opportunities. We do not discriminate against any protected class including race, color, religion, religious creed, gender, sex, national origin, age, physical disability, mental disability, medical condition (defined as genetic information or impairments related to cancer), ancestry, marital status, family care leave, military and veteran status, citizenship status, sexual orientation, gender identity, gender expression, genetic information, or based on any protected category under federal, state, or local laws. DSW also makes reasonable accommodations for qualified applicants and associates with disabilities unless doing so creates an undue hardship, in accordance with all legal requirements. Any applicant or associate who requires an accommodation to perform the essential functions of the job should contact Human Resources to request that accommodation. 


Nearest Major Market: Columbus

Job Segment: 2nd Shift, Customer Service, Night