Manager, International Ops (Remote)

The Manager, International Ops will be responsible to lead, develop and manage the international operations & expansion effort. This role will strategically plan, and monitor the day-to-day international operations team, as well as collaborate cross functionally, to ensure timely, accurate, responsible performance. They will also oversee customer support processes and organize them to enhance customer satisfaction.  Serving as a mentor, they will provide opportunities for employee professional development and building departmental bench strength.

Reports to: VP Sourcing Operations

Essential Duties and Responsibilities:

•            Define, clarify and develop a framework for International operations standards and regulations; set and manage expectations for cross functional alignment; be a resource dedicated to ensuring transparency, communication, and collaboration

•            Support LATAM/APAC distribution by optimizing business processes and standardizing operations

•            Develop and execute comprehensive international expansion strategies in alignment with the Brand organization's overall business goals.

•            Monitor and analyze market trends, competitive landscape, and economic factors to identify potential risks

•            Implement contingency plans to address unforeseen challenges

•            Build and establish a process for new/exit of international customers

•            Collaborate with and educate LATAM/APAC Sales and Specialist teams, and other external/internal partners, on new policies

•            Establish and monitor key performance indicators (KPIs) to track the performance of international operations.

•            Drive continuous improvement initiatives to enhance operational efficiency, streamline processes, and achieve cost savings

•            Identify opportunities for innovation and technological advancements in international operations

•            Ownership to build, maintain, and distribution of seasonal operational guides

Required Skills and Competencies:

Required Skills:

•            Strong organizational and communication skills, proven ability to manage multiple tasks/projects across multiple cross-functional teams

•            Solution oriented with ability to thrive in a fast-paced, rapidly changing environment and balance workload to meet tight deadlines

•            Extremely organized with strong attention to detail

•            Strategic thinker with superior analytical and quantitative skills

•            Ability to translate data into actionable insights, comfortable with complex data

•            Excellent verbal and written communication skills

•            Proven track record collaborating successfully with internal and external partners

•            Ability to influence across multiple internal teams to ensure actions are executed

•            Strong presentation skills, comfortable communicating across all levels of the business

Competencies:

Strategic Thinking – Creates and effectively communicates long term vision. Keeps team’s work aligned to strategy. Creates and adjusts plans. Understands big picture to constructively challenge the status quo. Generates new ideas. Encourages innovation. Manages change effectively. Knows internal strengths and weaknesses.

Leading & Motivating – Models and supports DSW values. Assesses, identifies, retains and develops talent. Builds complementary teams. Motivates, supports and challenges associates. Resolves conflict. Makes tough decisions. Provides timely feedback. Works with and through others to exceed expectations of customers (internal/external)

Managing for Results – Produces sustainable results consistently. Holds team accountable. Recognizes and resolves complex problems. Understands underlying issues and addresses root causes. Measures, analyzes quantitative information and presents it effectively. Seeks input from others. Makes timely decisions.

Qualifications:

Experience:

•            7+ years’ experience in sales operations, process management, or similar role

Preferred Qualifications:

•            Extensive working knowledge of NAM wholesale operations, sales, and policies

•            Knowledge of international transportation, distribution, banking, legal requirements, import/export processes, and cultural requirements

Education:

•            B.S./B.A. in Business Administration, Management, or International Business, or similar experience

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