Careers at Designer Brands Inc.

DSW Assistant Store Manager (Cherry Hill, NJ, US, 08002)

Find Your Fit at DSW

We have a personal relationship with our shoes! You might say we’re even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for YOU to be a part of the evolution of DSW.

Reports to: Store Manager and/or Co-Manager

Our Values:

We Love What We Do

Bring positive energy and enthusiasm.

We Own What We Do

Give and receive feedback openly and embrace change as opportunities for growth.

We Do What’s Right

Model high standards of honesty and integrity.

We Belong

Value unique experiences and encourage different perspectives.

Essential Duties and Responsibilities:

Be empowered to meet the customer where they are and personalize their experience:

• Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and Key Performance Indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency.

• Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards.

• Partner with Store Manager to create long-term strategic plans. Review and communicate action plan with the leadership team to ensure all tasks are completed throughout the day/week/month.

Be committed to the customer having a consistent positive experience:

• Improve metric-based goals by reviewing, understanding and clearly communicating daily/weekly/monthly progress. Able to communicate business trends to Store Manager/Market Leader.

• Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor.

• Oversees processes related to audits, donations, transfers, mismates, damages, etc.

• Work closely with the Store Manager to understand and ensure that all policy and procedures are followed.

Bring the power of shoes to life by leveraging in-store and digital services:

• Sets clear expectations, participates, and follows up on all inventory related activities including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS).

• Sets clear expectations, participates and follows up on all omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).

• Collects and submits all supply needs to ensure successful operations in all areas of the business.

Be responsible to pause and the put the customer first:

• Responsible for ensuring a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly.

• Responsible for ensuring associates are equipped in successfully resolving customer concerns and aware of when to escalate to the Store Manager.

• Support Store Manager with associate timekeeping activities to ensure all store labor deliverables are met. This includes scheduling, forecasting, labor add/reductions, payroll management, etc.

• Support Store Manager in resolving associate relations matters.

• Participates in the performance review process by writing and conducting associate performance reviews and provides feedback to the Store Manager for Leads and Supervisors.

Bring fun and energy to everything you do:

• Recognize the store team through our company recognition tools.

• Responsible for developing the store team through training, coaching and motivation.

• Assists the Store Manager in recruiting, interviewing, and onboarding Store Supervisor, Store Lead and Store Associate candidates.

• Delegate and/or perform all other associate duties within store.

• Performs other duties as assigned by the Store Manager and/or Co-Manager.

Required Skills:

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.

• Ability to develop collaborative working relationships.

• Good verbal and written communication skills.

• Ability to move with tempo and hold team accountable to meet time bound expectations.

• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.

• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator,).

• Must have the ability to spend up to 100% of working time standing or walking around the store.

• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.

• Stoop, kneel, crouch or crawl on a frequent basis.

Experience:

• Minimum 2 years management experience.

• Minimum high school graduate or equivalent.

• Some college preferred.

The estimated pay range for this position is $21.10 to $26.40. The successful candidate’s actual pay rate offer will take into account a wide range of job-related factors including skill sets, years and nature of relevant experience, training, pay rates of associates in similar positions, the candidate’s location, and other organizational needs. The estimated pay range has been adjusted for the applicable geographic differential. This range does not include benefits such as health insurance, paid or unpaid time off work, and/or retirement benefits, unless required by law. Benefits eligibility may vary based on where you work and your position. Click the link to learn more! https://mymobilewalletcard.com/dbi/. This position is eligible for our Monthly Sales Bonus.

DSW Store Associate Part-Time (Newnan, GA, US, 30265)

Find Your Fit at DSW

Reports to: Store Manager and/or Customer Experience Leader (CEL)

Our Values:

We Love What We Do

Bring positive energy and enthusiasm.

We Own What We Do

Give and receive feedback openly and embrace change as opportunities for growth.

We Do What’s Right

Model high standards of honesty and integrity.

We Belong

Value unique experiences and encourage different perspectives.

Essential Duties and Responsibilities:

Be empowered to meet the customer where they are and personalize their experience:

• Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at.

• Share the benefits of the DSW (Designer Shoe Warehouse) Loyalty program and enroll new members.

• Answer questions regarding product and complete customer transactions through either in-store sales or digital orders.

Be committed to the customer having a consistent positive experience:

• We own the physical shopping environment therefore the role includes maintaining a neat, clean, and safe environment for our internal and external customers.

• This includes but is not limited to the following: clearing trash from the aisles, cash wrap, and stockroom, returning shoes back to their location according to DSW standards, cleaning the associate breakroom and public restrooms, vacuuming, cleaning mirrors and front walkways along with any other housekeeping items deemed necessary.

• Receive inbound freight, prepare, and place merchandise on the sales floor per DSW standards, complete markdowns, maintain clearance standards, and organize and maintain the stockroom.

Bring the power of shoes to life by leveraging in-store and digital services:

• Complete all functions of the fulfillment process including locating items, inspecting condition of product, packaging and label placement ensuring readiness for pick up/delivery.

• Use of company tools to search product availability to order for the customer ie. iPhone, Register.

• Perform other duties as assigned by the management team.

Be responsible to pause and the put the customer first:

• Complete customer transactions while following DSW’s policies and procedures.

• Responsible for accuracy in counting money and providing correct change.

• Operate a calculator and enter data via the register keyboard.

• Partner with the Customer Experience Leader (CEL) when customer situations and service issues escalate.

• Follow all asset protection policies and procedures.

Bring fun and energy to everything you do:

• Actively participates in daily team meetings and ongoing training.

• Be open to and responsive to coaching and feedback.

• Demonstrate teamwork and support inclusivity.

Required Skills:

Must have the availability to meet the needs of the business.
Professional, friendly, and customer service focused.
Ability to move with tempo to meet time bound expectations.
Good verbal and written communication skills.
Proficient in use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
Must have the ability to spend up to 100% of working time standing or walking around the store.
Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
Stoop, kneel, crouch or crawl on a frequent basis.

Experience:

No previous retail experience required.

DSW Store Associate Part-Time (Dallas, TX, US, 75231)

Find Your Fit at DSW

Reports to: Store Manager and/or Customer Experience Leader (CEL)

Our Values:

We Love What We Do

Bring positive energy and enthusiasm.

We Own What We Do

Give and receive feedback openly and embrace change as opportunities for growth.

We Do What’s Right

Model high standards of honesty and integrity.

We Belong

Value unique experiences and encourage different perspectives.