Careers at Designer Brands Inc.

DSW Store Lead Part-Time (San Antonio, TX, US, 78216)

Find Your Fit at DSW

We have a personal relationship with our shoes! You might say we’re even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for YOU to be a part of the evolution of DSW.

Reports to: Store Manager and/or Co-Manager

Our Values:

We Love What We Do

Bring positive energy and enthusiasm.

We Own What We Do

Give and receive feedback openly and embrace change as opportunities for growth.

We Do What’s Right

Model high standards of honesty and integrity.

We Belong

Value unique experiences and encourage different perspectives.

Essential Duties and Responsibilities:

Be empowered to meet the customer where they are and personalize their experience:

• Maintain in-store experience by modeling Customer Experience Leader (CEL) behaviors and redirecting associate behaviors to achieve store goals and Key Performance Indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency.

• Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards.

• Reviews daily communication; plans and assigns tasks throughout the day and follows through with required actions.

Be committed to the customer having a consistent positive experience:

• Meets metric-based goals by reviewing, understanding and clearly communicating daily progress. Able to communicate business trends to leadership.

• Completes processes as requested related to audits, donations, transfers, mismates, damages, etc.

• Work closely with the store leadership team to understand and follow all policy and procedures.

Bring the power of shoes to life by leveraging in-store and digital services:

• Participate in inventory related activities including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS).

• Assists management with omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).

• Communicates supply needs to ensure successful operations in all areas of the business.

Be responsible to pause and the put the customer first:

• Responsible for ensuring a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly.

• Responsible for ensuring associate and customer concerns are addressed quickly, taking partners when needed.

• Supports team in managing payroll and associate timekeeping activities.

• Provides feedback to the Store Manager on associate performance and communicates associate relations issues to Store Manager for follow up.

Bring fun and energy to everything you do:

• Recognize associates through our company recognition tools.

• Support team by training and coaching associates.

• Performs all other associate duties within store.

• Performs other duties as assigned by the Store Manager or other leaders.

Required Skills:

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.

• Ability to develop collaborative working relationships.

• Good verbal and written communication skills.

• Ability to move with tempo and hold team accountable to meet time bound expectations.

• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.

• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).

• Must have the ability to spend up to 100% of working time standing or walking around the store.

• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.

• Stoop, kneel, crouch or crawl on a frequent basis.

Experience:

• Minimum 2 years' workforce experience.

• Minimum high school graduate or equivalent.

Asset Protection Greeter Part-Time (Canoga Park, CA, US, 91303)

GENERAL SUMMARY: The Service Ambassador – Loss Prevention, is responsible for providing excellent customer service, protecting company assets through activities in safety, inventory recovery, and internal and external theft deterrence. The main objective of the Service Ambassador is to serve as an active visible deterrent to theft via general friendly and superior customer service. Candidates must have strong written and verbal communication skills as well as the ability to work independently or in a team environment. Reports to LP Supervisor. No direct reports. Must possess the ability to:

KEY RESPONSIBILITIES:

Provide a high level friendly greeting to all guest entering and exiting the store.
Patrol the store and stand at assigned locations in the DSW Loss Prevention uniform jacket to create a professional and demonstrative visible deterrent to all customers and associates.
Report suspicious external and internal activity to appropriate Loss Prevention staff.
Complete assessments of operational, safety, and inventory control related procedures.
Able to serve as a witness during apprehensions of internal and external theft.
Serve as support to store management to ensure a safe work environment.
Participate in the training of new hire associate orientations to establish awareness revolving around Loss Prevention knowledge.
Prepare complete reports relative to all theft incidents, merchandise recoveries, and safe work environment.

QUALIFICATIONS:

High School Diploma or equivalent preferred.
Possess strong verbal and written communication skills.
Must be able to communicate with all levels of staff and management.
Must be able to stand/walk sales floor for entire shift.
Ability to make decisions in fast or stressful situations.
Possess general operating knowledge of retail security camera equipment.
Ability to work nights and weekends appropriate to retail business needs.
Prior Loss Prevention/Security experience a plus.

The estimated pay range for this position is $17.55 to $24.05. The successful candidate’s actual pay rate offer will take into account a wide range of job-related factors including skill sets, years and nature of relevant experience, training, pay rates of associates in similar positions, the candidate’s location, and other organizational needs. The estimated pay range has been adjusted for the applicable geographic differential. This range does not include benefits such as health insurance, paid or unpaid time off work, and/or retirement benefits, unless required by law. Benefits eligibility may vary based on where you work and your position. Click the link to learn more! https://mymobilewalletcard.com/dbi/.

DSW Store Lead Part-Time (Burnsville, MN, US, 55337)