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Lead Cashier Full-Time Job

DATE: Sep 12, 2017

CITY: New York, NY, US, 10001

Company: DSW

Req #: 54062 
Location Name: 34th Street - Between 7th And 8th Ave, New York 
Department: Stores 

 

At DSW, we believe in the power of shoes. We understand shoes bring out something great from within, and since 1991 we've been helping everyone feel the rush of finding that perfect pair. So when you work for DSW, you become a part of all that. A family whose core values are comprised of passion, accountability, collaboration, and humility. You become one of us, You become a Shoe Lover!

 

Assists store management in cash wrap operations. Ensures associates maintain an effective and organized cash wrap area while providing excellent service and observing and maintaining all register policies and procedures. Conducts new associate cashier training.

Performs the following functions: customer service, signing up new Rewards members, cashiering, store operations and merchandising. Complies with all policies and procedures associated with position, including maintaining a 95% attendance record.

Reports to Store Manager
• Ensures that the highest level of service is given to each customer making a transaction.
• Handles complex customer service situations and escalates service issues when appropriate
• Conducts cashier training
• Opens and closes all registers
• Maintains accurate count of petty cash
• Orders change
• Disburses, collects and maintains all walkie-talkies
• Ensures cash wrap is clean and well-stocked
• Authorized to perform all key turn transactions
• Audits media and register supplies. Informs management when supplies need to be ordered
• Completes all required closing paperwork
• Prepares nightly deposit for manager authorization
• Audits holds
• Partners with MOD to accommodate cashier breaks
• Performs all other Sales Associate duties including the following:
o Greet every customer in the store, reading customer cues to “Match” service level to their expectations, explaining the rewards program and its benefits while ensuring Passionate, Friendly, Helpful and Real Service.
o Maintain a clean and organized store. Includes but is not limited to picking up trash in the aisles, returning shoes back where they belong according to DSW standards, cleaning the associate break room and restrooms, vacuuming the store, cleaning mirrors, cleaning the front walkway/stoop of the store, and any other housekeeping items deemed necessary.
o Unloads merchandise from trucks, places merchandise on the sales floor per DSW standards, completes markdowns, maintains clearance area standards, fills accessories, organizes and maintains the stockroom

SETTING GOALS – Plans and organizes work efficiently with DSW’s mission as a compass. Generates new ideas, supports change. Continuously seeks new knowledge and uses new information effectively.
WORKING WITH OTHERS – Listens to others and values opinions, promotes a team atmosphere by demonstrating humility and respect, appreciates the importance of diversity. Builds effective relationships, relates well to others, delivers and responds to feedback in a constructive manner. Is dedicated to working with business partners to exceed the expectations of the customer (internal and external).
GETTING RESULTS – Takes initiative, is personally accountable for work performance; targets and achieves results. Simplifies and processes complex problems, understands underlying issues and addresses root causes, analyzes quantitative information and presents it in an effective way, seeks input from others and makes timely decisions.

Qualifications:
Excellent organization and verbal communication skills
Proven ability to train others
Excellent customer service skills
Minimum high school graduate
Minimum 2 years retail experience required
Experience in high-volume cash wrap environment

DSW believes that all persons are entitled to equal employment opportunities. We do not discriminate against any protected class including race, color, religion, religious creed, gender, sex, national origin, age, physical disability, mental disability, medical condition (defined as genetic information or impairments related to cancer), ancestry, marital status, family care leave, military and veteran status, citizenship status, sexual orientation, gender identity, gender expression, genetic information, or based on any protected category under federal, state, or local laws. DSW also makes reasonable accommodations for qualified applicants and associates with disabilities unless doing so creates an undue hardship, in accordance with all legal requirements. Any applicant or associate who requires an accommodation to perform the essential functions of the job should contact Human Resources request that accommodation. 


 


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

Job Segment: Seasonal, Merchandising, Retail