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Senior Online Risk Analyst Job

DATE: Apr 2, 2019

CITY: Columbus, OH, US, 43219

Company: DSW

Req #: 86953 
Location Name: Home Office, Columbus 
Department: Digital 


At DSW, we believe in the power of shoes. We understand shoes bring out something great from within, and since 1991 we've been helping everyone feel the rush of finding that perfect pair. So when you work for DSW, you become a part of all that. A family whose core values are comprised of passion, accountability, collaboration, and humility. You become one of us, You become a Shoe Lover!


The Senior Online Risk Analyst is responsible for optimizing digital risk automation and analytics. Develop machine learning and behavior analytics capabilities. Anticipate, respond to, and prevent chargebacks. Responsibilities include expertise in a variety of moderately complex systems. Lead chargeback-re-presentment and analytics team. Produce timely reports. Update risk engine, recognize fraud/chargeback trends, recommend & update digital algorithms to mitigate payment risk.


Essential Duties and Responsibilities:

  • Responsible for designing and implementing comprehensive risk mitigation strategy, using precision data analytics and advanced machine leaning.
  • Identify and mitigate against trends and patterns that increase chargeback
  • Leverage AI based risk engine - to develop, update, train, model and maintain machine learning capabilities. Limit exposure while ensuring scalability.
  • Manage chargeback representment and analytics. Lead Chargeback Specialist and Automation Specialist
  • Produce actionable, timely and accurate reporting. Automate reporting whenever possible  
  • Interface with finance to produce department scorecard
  • End-to-end automation and tuning of the risk prevention process 
  • Recruit, lead, retain and motivate automation/analytics talent
  • Stay at the forefront of the CNP space
  • Forecast and project chargeback budget in concert with Sales Audit.
  • Advise relevant internal & external stakeholders on all aspect of the CNP space
  • Revise and implement procedures and training materials to maximize efficiency and customer service and to assure compliance with governmental regulations
  • Manage third party risk mitigation solution providers
  • 30% - Processing and analyzing chargeback inquires
  • 30% - Proactive and reactive analysis of chargeback and fraud trends
  • 20% - Strategy and digital project support, as needed
  • 20% - “Auto-release” and reporting


Required Skills and Competencies:

  • 5+ years of data analytics
  • 5+ years of digital commerce experience
  • Data mining and modeling experience
  • In-depth understanding of AI (Artificial Intelligence)
  • Proficient in Tableau
  • Proficient in Database tech such as SQL, NoSQL
  • Strong knowledge of business intelligence applications
  • Proficient in Excel
  • Superior inter-personal and communication skills



Experience: 5+ year of analytics, CNP risk and e-commerce experience.


Education: Bachelor's Degree in Data Science, Analytics, or equivalent experience, preferably in a retail or financial environment.


Preferred Qualifications: Previous machine learning experience.

DSW believes that all persons are entitled to equal employment opportunities. We do not discriminate against any protected class including race, color, religion, religious creed, gender, sex, national origin, age, physical disability, mental disability, medical condition (defined as genetic information or impairments related to cancer), ancestry, marital status, family care leave, military and veteran status, citizenship status, sexual orientation, gender identity, gender expression, genetic information, or based on any protected category under federal, state, or local laws. DSW also makes reasonable accommodations for qualified applicants and associates with disabilities unless doing so creates an undue hardship, in accordance with all legal requirements. Any applicant or associate who requires an accommodation to perform the essential functions of the job should contact Human Resources to request that accommodation. 


Nearest Major Market: Columbus

Job Segment: Risk Management, Retail Sales, Compliance, Database, SQL, Finance, Retail, Legal, Technology