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Online Risk Analyst Job

DATE: Aug 9, 2019

CITY: Columbus, OH, US, 43219

Company: DSW

Req #: 89095 
Location Name: Home Office, Columbus 
Department: Digital 


Designer Brands Inc. is one of North America’s largest designers, producers and retailers of footwear and accessories. The company operates a portfolio of retail concepts in nearly 1,000 locations under the DSW Designer Shoe Warehouse, The Shoe Company, and Shoe Warehouse brands and operates leased locations in the U.S through its Affiliated Business Group. Designer Brands designs and produces footwear and accessories through Camuto Group, a leading manufacturer selling in more than 5,400 doors worldwide. The Camuto Group owns licensing rights for the Jessica Simpson® footwear business, and footwear and handbag licenses for Lucky Brand® and Max Studio®. In partnership with a joint venture with Authentic Brands Group, Designer Brands also owns a stake in Vince Camuto®, Louise et Cie®, Sole Society®, CC Corso Como®, Enzo Angiolini® and others. More information can be found at


General Summary: The Online Risk Analyst is responsible for optimizing digital risk automation and analytics. Develop machine learning and behavior analytics capabilities. Anticipate, respond to, and prevent chargebacks. Responsibilities include expertise in a variety of moderately complex systems. Lead chargeback-re-presentment and analytics team. Produce timely reports. Update risk engine, recognize fraud/chargeback trends, recommend & update digital algorithms to mitigate payment risk.


Reports to: Sr. Manager, Online Risk


Essential Duties and Responsibilities:

  • Responsible for designing and implementing comprehensive risk mitigation strategy, using precision data analytics and advanced machine leaning.
  • Identify and mitigate against trends and patterns that increase chargeback
  • Leverage AI based risk engine - to develop, update, train, model and maintain machine learning capabilities. Limit exposure while ensuring scalability.
  • Manage chargeback represntment and analytics. Lead Chargeback Specialist and Automation Specialist
  • Produce actionable, timely and accurate reporting. Automate reporting whenever possible  
  • Interface with finance to produce department scorecard
  • End-to-end automation and tuning of the risk prevention process 
  • Recruit, lead, retain and motivate automation/analytics talent
  • Stay at the forefront of the CNP space
  • Forecast and project chargeback budget in concert with Sales Audit.
  • Advise relevant internal & external stakeholders on all aspect of the CNP space
  • Revise and implement procedures and training materials to maximize efficiency and customer service and to assure compliance with governmental regulations
  • Manage third party risk mitigation solution providers 
  • 30% - Processing and analyzing chargeback inquires
  • 30% - Proactive and reactive analysis of chargeback and fraud trends
  • 20% - Strategy and digital project support, as needed
  • 20% - “Auto-release” and reporting


Required Skills and Competencies:

  • 5+ years of data analytics
  • 5+ years of digital commerce experience
  • Data mining and modeling experience
  • Indepth understanding of AI (Artificial Intelligence)
  • Proficient in Tablau
  • Proficient in Database tech such as SQL, NoSQL
  • Strong knowledge of business intelligence applications
  • Proficient in Excel
  • Superior inter-personal and commuincations skills 




  • 5+ year of analytics, CNP risk and e-commerce experience.



  • Bachelor Degree in Business or Accounting or equivalent experience, preferably in a retail or financial environment.


Preferred Qualifications:

  • Previous machine learning experience.



Nearest Major Market: Columbus

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