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Customer Service Representative, Full Time Job

DATE: Jul 23, 2017

CITY: Columbus, OH, US, 43219

Company: DSW

Req #: 69364 
Mall/Shopping Center: Shoephoria! Customer Service Center, Columbus 
Department: Shoephoria! Customer Service Center 


At DSW, we believe in the power of shoes. We understand shoes bring out something great from within, and since 1991 we've been helping everyone feel the rush of finding that perfect pair. So when you work for DSW, you become a part of all that. A family whose core values are comprised of passion, accountability, collaboration, and humility. You become one of us, You become a Shoe Lover!


Calling all Shoe-Lovers! Designer Shoe Warehouse (DSW) is hosting a Hiring Event on Wednesday, July 26, 2017. We are actively seeking Full-Time Customer Service Representatives to start with us in August.

Where: 4150 E 5th Ave. Columbus, OH 43219 (DSW Technology Center)

When:  Wednesday, July 26, 2017 5:00-7:00pm

First 40 candidates to arrive will be interviewed; all other candidates will be given detailed information on our next hiring event.

Resumes are strongly encouraged!


Want to join a fast-paced and growing company – work in a contact center with a team that has a serious passion for shoes? DSW’s Customer Service Center is only 10 minutes from Easton and a great place to start your retail career!


What is a typical work day?


  • Creating a remarkable customer experience by following DSW’s values of Passion, Accountability, Humility and Collaboration through phone and click to chat.
  • Communicate with DSW customers and stores to provide assistance with product inquiries, sales, rewards information, customer service questions, order status inquiries via phone, online, and click-to-chat
  • Collaborate with leadership, business partners, and internal associates to enhance the customer experience
  • Works effectively with others in a team environment to accomplish company goals and to identify and resolve customer and business related issues


Why should you join our team?


  • Receive a 30% employee discount on and in our stores
  • Fun, team-oriented environment
  • Paid training
  • Guaranteed 40 hours per week
  • Full-Time Benefits - including medical, dental, vision
  • Paid Time Off (PTO) and Paid Holidays
  • Tutition Assistance
  • Growth opportunities throughout the company
  • Steps away from DSW’s corporate office


What are we looking for?


  • 1-2 years of customer service preferred
  • High school diploma or equivalency required
  • Ability to navigate through multiple computer systems
  • Availability to work 3 evening shifts, 2 day shifts and one weekend day
  • Ability to quickly adapt to fast changing environment



Apply now! Please be sure to include your resume for consideration.


Nearest Major Market: Columbus

Job Segment: Customer Service Representative, Retail Sales, Warehouse, Customer Service, Retail, Manufacturing