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Customer Service Representative I Job

DATE: Aug 16, 2017

CITY: San Diego, CA, US, 92121

Company: DSW

Req #: 73165 
Location Name: ShoeMetro San Diego 
Department: ShoeMetro 


Founded in 2004, ShoeMetro has proven to be a powerhouse in the online retail space and continues to be the ultimate resource for "Shoe Lovers" everywhere. We operate across multiple marketplaces including Amazon and eBay and e-commerce site: We are looking for hardworking, goal-oriented individuals to join our ever-growing team!




General Summary:  Handle and respond to customer correspondence via email and/or phones.  Additional focus on sales, answering product inquiries, and resolving customer complaints.  CSR’s help facilitate Shoe Metro’s mission to provide our customer the best value footwear and accessories.


Essential Duties and Responsibilities:

  • Resolve customers' service or product inquiries promptly and professionally by performing activities such as placing orders, processing refunds, and answering questions
  • Coordinate customer service needs with other departments as required ensuring excellent customer service
  • Recommend improvements in products, shipping, service, or billing methods and procedures to resolve current issues, and prevent future problems
  • Be familiar with progress of company policies, operations, and products
  • Receive/process orders; provide information on pricing, service changes, and shipping
  • Process proof of delivery or services, track customer orders, research missing/late deliveries
  • Contribute to company and department goals, and meet KPI’s
  • Other duties as assigned


Required Skills and Competencies:


  • Minimum of 1-2 years Customer Service Retail Support or Call Center related experience
  • E-Commerce experience, and online marketplace knowledge (e.g.eBay, Amazon, and PayPal) experience is a plus


Preferred Qualifications:

  • Exceptional communication skills in English – both verbal and written
  • Working knowledge of internet browsers, CRM Software, and Microsoft Office
  • Keyboard skills:  45 WPM
  • Ability to work in a task driven environment, handling competing demands and multi-tasking required.
  • Reliable and detail oriented
  • Excellent attendance and punctuality
  • Ability to maintain a courteous and professional manner at all times



  • High School Diploma (or equivalent) is required; college degree preferred.


Physical Demands:

  • This job is primarily sedentary work. Must be able to remain in a stationary position at least 90% of the time
  • Occasionally move about the office
  • Manual dexterity to constantly operate a computer and other office equipment 
  • Constant close visual acuity to view a computer screen
  • Constant communication to exchange accurate information 

DSW believes that all persons are entitled to equal employment opportunities. We do not discriminate against any protected class including race, color, religion, religious creed, gender, sex, national origin, age, physical disability, mental disability, medical condition (defined as genetic information or impairments related to cancer), ancestry, marital status, family care leave, military and veteran status, citizenship status, sexual orientation, gender identity, gender expression, genetic information, or based on any protected category under federal, state, or local laws. DSW also makes reasonable accommodations for qualified applicants and associates with disabilities unless doing so creates an undue hardship, in accordance with all legal requirements. Any applicant or associate who requires an accommodation to perform the essential functions of the job should contact Human Resources to request that accommodation. 

Nearest Major Market: San Diego

Job Segment: Customer Service Representative, Retail Sales, Call Center Representative, Call Center, Customer Service, Retail

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